Return Policy

You have the right to return any/all products you have purchased directly from our website within 14 days of receiving the item. However, to be eligible for a refund, the item we sent you must be incorrect or defective, otherwise, you may only return the item for exchange of size, or store credit.

The product(s) must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition.

Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made; product(s) cannot be returned in a local retail store.

Kindly note that you will be subject for the shipping expenses in returning this package to us.

The campaign offer is based on the original purchase. In case of a return where you no longer fulfill the criteria for the campaign offer, the refunded or charged amount will be adjusted accordingly.

Native Feather does not take responsibility for any items lost during the return shipping.


Postal Code: 141-0031
State/Prefecture: TOKYO
Street Address: 6-2-7
Building Name: B1F K147895
Name: Native Feather JP
Phone: 03-6450-7109