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SHIPPING & DELIVERY
To place your order, select the item(s) that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you must fill in your personal information and pay for the order. Make sure to double check that you have filled in your details correctly to ensure that you receive all the necessary info and that your order is delivered without any complications.
If you need any help, we strongly advise you to speak to one of our Customer Service Representatives by sending us a message on our Contact Us page.
We have several verification stages when customers place an order, this is done to provide our customers with the highest level of security.
If your order is successful, you should within the next 10 minutes receive an order confirmation via the e-mail address provided by you at the checkout page. If not, please contact us and we can assist you in this matter.
In the event you wish to cancel your order, please contact us.
Upon receiving your cancellation request, we will reach out to our carrier service and request that the package be rerouted back to our warehouse. Once we receive the returned package, we will process the order, issue a full refund to your account, and notify you via email.
Once an order is submitted, if it has not shipped yet, you may change the order.
If the package has shipped, we are unable to change the order, and we recommend you cancel the order and place a new order for your desired item(s) on our website at your own convenience.
If you wish to change your delivery address, please contact us and we will do our best to assist you in this matter.
In the event that we are unable to process the address change directly in our system, usually because the package has already been shipped, we will need to contact our courier to request a change of delivery address.
In order to help you further, we would really appreciate if you could provide us with the following information :
- First and Last name,
- Company name (if needed),
- Street name and number,
- Zip code and City,
- Country,
- Phone number and Email Address.
All of our products are shipped from Japan.
Yes, we ship all over the world (except the countries listed below). Tax will vary depending on country, and will be added at checkout.
- Argentina
- Bouvet Island
- Christmas Island
- Crimea
- Cuba
- Heard Island
- Iran
- Libya
- McDonald Island
- North Korea
- Palestine
- Somalia
- Sudan
- Syria
- Turkmenistan
- Vietnam
It depends on where you are. Orders usually take 5-7 days to arrive after being shipped by the shipping carrier. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Within 7-14 days of placing your order, your package will be scanned at the carrier's sorting facility. You will then receive an e-mail from us containing your package’s tracking information.
Free global express shipping is provided by Native Feather.
Yes, we can remove the invoice. Simply tell us to remove the invoice during checkout in the Order Notes section.
Nevertheless, a certificate of authenticity card is included with all of our orders. This document does not include any pricing information. We ask that you hold onto this card, as the information it contains will help us to look up your order in the event that the order needs to be returned or a warranty claim processed.
If you receive your package and it is not what you ordered, please contact us immediately. We will do everything we can to correct our mistake as quickly as possible.
Once the carrier has made their first delivery attempt to your address, you can contact the carrier's local office and ask them to deliver your package to your nearest carrier access point. Some may even allow you to arrange for your order to be dropped off at an access point at any time.
Your package will be delivered to a secure location where you can pick it up at your own convenience.
If you have received your Tracking Number, we urge you to contact the carrier's local office near you. The carrier will have more accurate information regarding the status of the delivery.
If you have successfully placed your order but not received your Tracking Number, please contact us and we will look into this for you immediately.
Due to high volumes, you may not receive your order confirmation instantly. The order confirmation and/or your tracking information will be sent out to you via email within the nearest 48 hours. We kindly ask you to wait 48 hours to receive either your order confirmation or your tracking information before contacting us. In the events, you have been debited in your bank account, you can safely know that your order has been successful. We apologize for any confusion and thank you for your patience.
Returns & Exchanges
Kindly note that we do not offer a direct exchange service.
In the event that the product(s) are the incorrect size or the incorrect product, you are most welcome to send back your purchase for an exchange or store credit. Once we receive your product and inspect it, we will send you the product you want.
1. Email us at contact@nativefeather.jp
2. You will receive an email with your exchange instructions.
4. Follow the instructions
5. Return your order to us via any carrier
You have the right to return products purchased directly from www.nativefeather.jp within 14 days* of receiving the item(s) for a full refund. To be eligible for return, product(s) must be either defective or incorrect, and unused – in original packaging with labels - and still in the same, new condition as when received.
1. Go to our Contact Us page and fill out the form
2. Select "Returns" as the Topic, provide a return reason, and submit your message
3. You will receive an email with your return instructions.
4. Follow the instructions and create your return label
5. Return your order to us via any carrier
1. Go to our Contact Us page and fill out the form
2. Select "Return" as the Topic, provide a return reason, and submit your message
3. You will receive an email with your return instructions.
4. Follow the instructions and create your return label
5. Return your order to us via any carrier
Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return.
We appreciate your understanding that, although we work as quickly as possible, it is possible that this process may take several business days to complete.
Kindly observe that Native Feather is not responsible for any items lost during the return shipping if you choose to return the package by yourself. Please contact us on our Contact Us page to receive the necessary details in order to make your return.
Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return.
The product(s) must be sent back within 14 days of receiving it. However, it is not an issue if it is received at our warehouse after this period. It must be unused – in its original packaging with labels intact - and still in the same new condition as when the item was received.
If your return is approved, a full refund will be issued for your order. Once a refund is issued on our system, you can expect it to be visible in your account within 5-10 business days.
Payment & Security
Native Feather accepts American Express, Diners, Discover, Maestro, MasterCard, Visa, as well as various other local debit cards and invoicing options.
All available payment options for your area will be displayed at the checkout page once you have entered the country of delivery.
The product prices featured on our website are displayed in USD.
Native Feather is not responsible for any discrepancies in currency values or conversation rates that your bank or credit card company may use when purchasing from our website. Should you have questions concerning this, please contact your bank or credit card company.
Your transaction and payment details are directly handled by Adyen, our payment service provider, with secure encryption, and under strict banking standards.
Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank – Including Native Feather.
Native Feather does not receive or store any payment information. All transactions are handled directly by Adyen, our payment service provider. Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank.
Product
All our Native Feather products are sourced directly from Goro's Japan. We guarantee the authenticity of our products with our authenticity certificate that is included with every product. Our appraisal team is also one of the best and most professional in Japan for appraising the quality and authenticity of Goro's products.
All Native Feather silver products are made of sterling silver, meaning they are 92.5% pure silver.
All Native Feather gold products that we sell are made of 18K gold (i.e. 18 karat).
We offer sizing guides for our different product types (rings, bracelets, earrings, and pendants). Clickherefor the guides.
Shower water is generally fine - there aren’t any super harsh chemicals in our tap water that would react significantly with your sterling silver jewelry. The soap and water can even help wash away any residue from your skin and dirt in the air that can also cause your silver to look dull.
Pool water is not recommended. Swimming pools are usually treated with chlorine, and chlorine reacts with sterling silver. So depending on how much chlorine is in the pool, you’ll probably have to clean your silver with a silver polishing cloth if you’re swimming frequently.
Hot Tubs are not recommended. There’s even more chlorine in hot tubs, and it’s hot. Chemical reactions generally speed up at higher temperatures, so I’d
Yes, absolutely.
Whenever you order silver products from us, we send you a silver polishing cloth for free. Just rub it against the silver to polish it.
Other
At the checkout page, to apply your promotion code, click “I have a promotion code”, enter the code, and click on “Apply”. Be sure that there are no additional spaces before or after the discount code.
Kindly note that only one promotion code is valid per order. A promotion code cannot be combined with an additional promotion code.
Please contact us directly at contact@nativefeather.jp
Be sure to include the following information:
1. Country of origin
2. Your first and last name
3. Telephone number
4. Email address
5. Any links to your social media pages
Your request will be processed directly by our Collaboration Department who will review it and contact you directly at their earliest convenience.
You can send us a message through our Contact Us page. We will be happy to assist you.