You have the right to return products purchased directly from www.nativefeather.jp within 14 days* of receiving the item(s) for a full refund. To be eligible for return, product(s) must be either defective or incorrect, and unused – in original packaging with labels - and still in the same, new condition as when received.
1. Go to our Contact Us page and fill out the form
2. Select "Returns" as the Topic, provide a return reason, and submit your message
3. You will receive an email with your return instructions.
4. Follow the instructions and create your return label
5. Return your order to us via any carrier
Terms & Conditions:
Please note you will need to send back your order within 30 days from receiving it. Native Feather will not accept any returns after this period. Your item must be in the same condition as when you received it.
Items marked as 50%-off are Final Sale and will be excluded from our normal return policy, which means they will not be eligible to be returned or exchanged.